Privacy Policy

This Privacy Policy explains how Arkve Labs (“Arkve Labs,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website or use our software products and services (collectively, the “Services”). By using the Services, you agree to this Privacy Policy.

Information we collect

• Information you provide. Such as your name, email address, company, and the contents of messages you send us, and account details if you register for a product.
• Payment information. If you purchase a paid product, payments are processed by third-party payment processors (such as Stripe). We do not store full payment card numbers on our systems.
• Usage and device information. Such as IP address, browser type, pages viewed, referring URLs, and timestamps, collected automatically through server logs and similar technologies.
• Product data. Data you or your devices submit to our products in order to use their features, processed on your behalf.

How we use information

• To provide, operate, maintain, and improve the Services.
• To process transactions and send related information, such as receipts and confirmations.
• To respond to inquiries and provide customer support.
• To send service-related notices, such as security alerts and updates to our terms or policies.
• To monitor and protect the security and integrity of the Services and prevent fraud or abuse.
• To comply with legal obligations.

Cookies and similar technologies

We may use cookies and similar technologies that are necessary for the Services to function, and to understand how the Services are used. You can control cookies through your browser settings; disabling some cookies may affect functionality.

How we share information

We do not sell your personal information. We may share information:

• With service providers that perform services on our behalf, such as hosting, analytics, email delivery, and payment processing, subject to appropriate confidentiality obligations.
• To comply with applicable law, regulation, legal process, or enforceable governmental request.
• To protect the rights, property, or safety of Arkve Labs, our users, or others.
• In connection with a merger, acquisition, financing, or sale of all or part of our business.
• With your consent or at your direction.

Data retention

We retain personal information for as long as needed to provide the Services and for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements.

Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to object to or restrict certain processing. You may also opt out of non-essential emails at any time using the unsubscribe link in the message. To make a request, contact us at hello@arkvelabs.com. We may need to verify your identity before responding.

Children's privacy

The Services are not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

International users

Arkve Labs is based in the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

Third-party links and services

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated as required by law.

Contact us

If you have questions about this Privacy Policy, contact us at hello@arkvelabs.com.